TECH SUPPORT 
StreetWise Networks provides Technical Support during normal business hours Monday  through Friday 8:30 AM – 5:30 PM EST.
 
 
Technical Support is categorized as follows:
 
DOA Hardware Verification
StreetWise Tech Support will verify any equipment that has been received that is perceived to be an out of the box failure. A Return Material Authorization will be provided if it is determined to be a defective piece of equipment.
 
Installation Support
StreetWise Tech Support can provide pre-arranged telephone support for system configuration and programming as well as on-site installations. (An hourly rate or fixed price will apply – Check with your StreetWise Sales Representative for a quote.)
 
Troubleshooting Support
StreetWise Tech Support can provide pre-arranged telephone support for troubleshooting system and network problems. (This service is billed at a rate of $125.00/hour during normal business hours and $187.50/hour on nights and Saturdays.) Sunday Service is also available at $250.00/hour.
 
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