Streetwise Networks : Telecommunications Equipment : Services

StreetWise Services …. Reliable Support When & Where You Need It

The world of converged communications networks has become increasingly complex and so has the process of managing them. Your business depends on a reliable network that needs to be up and running. When your service is interrupted or your network equipment is not functioning, you need immediate assistance by skilled Support Engineers who can identify, track, and correct the problem as quickly as possible — no excuses.

On Call, All The Time

Our Service Programs are designed to help you keep your network up and running. Our service and support team is highly skilled at handling the full spectrum of customer support needs, from simple questions to complex problem identification and resolution. We're there when you need us — open 24/7/365 — ready, willing and able to assist you. Our goal is to resolve most troubles on your initial call.

Preventing Problems with Proactive Services

We've made it our mission to focus on managing and improving the availability of your network, so you can focus on your business. The StreetWise Networks Technical Assistance Center (TAC) is located in Greenville, SC and is the hub of our support operations. Our TAC is equipped with both Product Specific "Point NMS" as well as IP Based Management Systems. Our staff of Support Engineers is available 24/7 to respond to your outages and proactively monitor your network for the life of your service.

You Can Expect to be Impressed

StreetWise Networks takes customer support very seriously. We strive to minimize error, miscommunication, and downtime, which result in a very impressive delivery. Our method of setting our customers expectation level has garnered us a very credible reputation with both our customers as well as our peers.

Smart People - Smart Networks