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Maintenance Agreements
StreetWise Networks provides Maintenance Agreements on an as-needed basis to
clients that require support for their networks or communications systems. Our
offerings include, but are not limited to, the following plans;
1. Basic TAC 8x5 Service - This is our "Entry Level" Plan that provides the following:
- Access to the StreetWise Networks TAC Hotline for Product Support and Remote
Problem Diagnostics
- Online Access to the StreetWise Networks Service WEB Site to Submit and Monitor
the Status of Service Tickets
- Coverage of Monday through Friday during our Principal Period of Maintenance
(8:30AM - 5:30PM EST)
2. Enhanced TAC 8x5 Service - This is our "Next Level" Plan that provides the following:
- Access to the StreetWise Networks TAC Hotline for Product Support and Remote
Problem Diagnostics
- Online Access to the StreetWise Networks Service WEB Site to Submit and Monitor
the Status of Service Tickets
- Coverage of Monday through Friday during our Principal Period of Maintenance
(8:30AM - 5:30PM EST)
- "Spare In the Air" Parts Provisioning and Logistics
3. Enhanced TAC 24x7 Service - This is our "Top Level" Plan that provides the following:
- Access to the StreetWise Networks TAC Hotline for Product Support and Remote
Problem Diagnostics
- Online Access to the StreetWise Networks Service WEB Site to Submit and Monitor
the Status of Service Tickets
- Coverage of Monday through Sunday 24 Hours Per Day 365 Days Per Year
- "Spare In the Air" Parts Provisioning and Logistics
4. Block of Time Service Plan - This Plan allows you to pre-purchase 40 Hours of Time at a reduced billing rate
of $100.00 per hour. This time can be used at anytime but is deducted from the
"Hour Bank" at the rate during which it is used. See our TE&M Rate Chart.
5. On Site Service Plan - StreetWise can customize a plan that would provide for on-site service calls
on your equipment and telco services. This plan is only available in certain regional
areas of the US, call a StreetWise Representative at 1-866-801-3124 to find out
if you qualify for this service option. |
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